Privacy Policy
EduPilot AI - Educational Assistant Platform
Last Updated: June 26, 2025
At EduPilot AI, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our AI-powered educational assistant platform.
EduPilot AI is operated by EduPilot NL, located at Neuron Building, TU Eindhoven, The Netherlands. We can be reached at info@edupilot.nl.
Account Information
- Name and email address (obtained through GitLab OAuth authentication)
- Institution affiliation and role (student or professor)
- Course enrollment and preferences
- Profile information from your GitLab account
Usage Data
- Chat conversations and queries submitted to our AI assistant
- Course materials and documents you upload or reference
- Usage patterns, features accessed, and time spent on the platform
- Device information, browser type, and IP address
- Performance metrics and error logs for service improvement
Educational Content
- Course syllabi, lecture notes, and educational materials provided by institutions
- Student questions, assignments, and academic interactions
- Feedback and ratings provided on AI responses
- Learning analytics and progress data
We use the collected information for the following purposes:
Service Provision
- Provide AI-powered educational assistance
- Generate course-specific responses and guidance
- Maintain conversation history and preferences
- Deliver personalized learning experiences
Analytics & Insights
- Generate learning analytics for educators
- Identify common student questions and difficulties
- Improve AI model accuracy and relevance
- Provide usage statistics to institutions
Platform Improvement
- Enhance AI model performance and accuracy
- Develop new features and capabilities
- Troubleshoot technical issues
- Conduct research on educational AI applications
Communication
- Send service updates and notifications
- Respond to support requests and inquiries
- Provide educational content and tips
- Share platform updates and new features
Security Measures
- End-to-end encryption for all data transmission
- Secure cloud storage with enterprise-grade security
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Data backup and disaster recovery procedures
Data Location
Your data is primarily stored in secure data centers within the European Union to comply with GDPR requirements. We use trusted cloud service providers including Google Cloud Platform and Supabase, which maintain SOC 2 and ISO 27001 certifications.
Data Retention
- Account information: Retained while your account is active
- Chat conversations: Stored for up to 2 years for service improvement
- Analytics data: Aggregated and anonymized after 1 year
- Course materials: Retained as long as institutional partnership exists
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Educational Institutions
We share aggregated, anonymized analytics with your educational institution to help improve teaching and learning outcomes. Individual student data is only shared with explicit consent or as required by educational policies.
Service Providers
We work with trusted third-party service providers for hosting, analytics, and AI processing. These providers are bound by strict data processing agreements and can only use your data to provide services to us.
Legal Requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of EduPilot AI, our users, or the public.
Under GDPR and other privacy laws, you have the following rights:
Access and Portability
- Request a copy of your personal data
- Export your conversation history
- Download your account information
Correction and Deletion
- Correct inaccurate personal information
- Delete your account and associated data
- Request removal of specific conversations
Processing Control
- Object to certain data processing activities
- Restrict processing of your data
- Withdraw consent for optional features
Communication Preferences
- Opt out of marketing communications
- Control notification settings
- Manage data sharing preferences
To exercise your rights: Contact us at info@edupilot.nl or use the privacy controls in your account settings. We will respond to your request within 30 days.
We use cookies and similar technologies to enhance your experience and analyze platform usage:
Essential Cookies
Required for authentication, security, and basic platform functionality. These cannot be disabled.
Analytics Cookies
Help us understand how you use the platform to improve our services. You can opt out in your browser settings.
Preference Cookies
Remember your settings and preferences for a personalized experience.
EduPilot AI is designed for use in higher education settings. While our primary users are adults (18+), we recognize that some users may be under 18:
- We comply with COPPA and FERPA requirements for educational technology
- Parental consent is obtained through educational institutions when required
- We implement additional privacy protections for users under 18
- Educational institutions maintain primary responsibility for student data governance
While we primarily store data within the EU, some processing may occur in other countries with adequate data protection standards:
- All international transfers comply with GDPR requirements
- We use Standard Contractual Clauses and adequacy decisions
- Third-party processors are vetted for data protection compliance
- You can request information about specific data transfer mechanisms
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:
- We will notify you via email and in-platform notifications
- We will post the updated policy on our website
- We will provide a summary of key changes
- You will have the opportunity to review and accept the changes
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@edupilot.nl
Address: Neuron Building, TU Eindhoven, The Netherlands
EU Data Subject Rights: If you are in the EU and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.